Effective Date: [16/08/2024]
Last Updated: [16/08/2024]

Welcome to mura, a service provided by mura LLC. Mura ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered psychological help services ("Services"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our Services.

1. Information We Collect

Personal Information

When you use our Services, we may collect personal information, including but not limited to:

• Contact Information: Name, email address, phone number.
• Usage Data: Information about your usage of the Services, including session times, features used, and interaction with our AI.
• Health Information: Any psychological or mental health information you provide, which may be subject to HIPAA regulations

Non-Personal Information

We may also collect non-personal information, such as aggregated usage data or anonymized feedback, which cannot be used to identify you personally.

2. How We Use Your Information

We use the information we collect in the following ways:

• To Provide and Improve Our Services: To personalize your experience and offer more relevant psychological help through our AI solutions.
• To Communicate With You: To send you updates, respond to inquiries, and provide customer support.
• Health Information: Any psychological or mental health information you provide, which may be subject to HIPAA regulations
• For Legal and Compliance: To comply with applicable laws, regulations, and legal requests.

3. Sharing of Your Information

We do not sell your personal information. We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers that assist us in providing our Services, such as cloud storage providers, customer support services, and payment processors.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a legal request (e.g., subpoena, court order).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct or update any inaccurate information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You may opt out of certain data processing practices, such as marketing communications.

To exercise these rights, please contact us at: contact@mura.today.